Hello and welcome to ‘Ask Slater’, our Support tech’s weekly column where he addresses questions commonly asked by our userbase! Our question today comes from Tibbles from Awesome Site.
I’ve been putting a lot of work into my guild site to make it perfect for my guildmates, but there’s something missing. I’m not sure if it’s a matter of making things a little sleeker for the people who aren’t tech-savvy, but I have an idea for something that would make my life a little easier.
Is it possible for you to ask your developers to work on something? I really think this idea would be a huge draw and would love to see it added so that I can use it.
As always, thanks for reading and responding!
I certainly can! A lot of the features we add to the system were originally feature requests by our users. We love getting your feedback, and have even set up a system that lets us easily view and track interest in feature requests!
If you would like to see something added to our platform, you can go to one of two places (really it’s the same place, it’s just two ways of getting there):
If you go to our support forums, there will be a link in the primary navigation bar at the top of the site for this:
From there, it’s just a matter of articulating your request! The good thing is, as you type the title of your request, Uservoice automatically searches through current requests; if someone has already requested it, it will suggest that you vote on theirs instead (this cuts down on repeat requests and helps us to track the feature – it’s one of the reasons we switched from the now-defunct Feature Request forum on our support site).
As much as we’d like to, we don’t play every game, so describing the feature in detail is important. If you’re asking us to link to an external site – for instance, if you know where there’s an itemstats database for item hovers that we can tie into Rapid Raid – then including that will also make it easier for us to implement!
A full description of what we can do for specific feature requests can be found in this article: On Requesting Features.
Once a feature is in the system, we can track it and keep users updated on its progress. I do my best to personally update requests as they move through the development queue. There are four main categories a request will be under once we’ve started looking into it:
- ‘Under Review’ – our developers are looking into how to implement it, or have discussed it with @GL_Slater
- ‘Planned’ – our developers know how to do it and are going to be putting it on a development queue in the future
- ‘Started’ – our developers, like GL_Austin, have actively started writing and/or integrating the code!
- ‘Completed’ – it’s live!
There are a few instances where we decline feature requests, but this is rare. Most often these are cases where we’ve asked for additional information and not gotten a response (or not gotten constructive feedback, like in cases where the dialogue goes “Add more widgets!” “What widgets would you like?” “More!” “Of?” “Widgets!”), but I will provide a reason for why it was declined.
Hope that answers your question!
If you have a specific question you think would be perfect for these articles, send us the request at email@example.com and Slater will personally review it and – after answering the ticket so you have the answer – potentially post it here with your username and guild site. If you would rather not have your username and site posted, Tibbles from Awesome will ask the question on your behalf for Slater to answer.