Guild Launch News
Trouble Dragging Widgets? Black Box Appears, etc.?
We need your help. A small number of users are reporting an issue with dragging widgets, with a black box or line appearing when they try to add them and other issues. We want to fix this, and we're confident we can, but we need your help.
We have a remote assistance application available and we would appreciate it if any user having these sorts of issues could PM us and provide a time and a number at which they are available. We'll coordinate you to use the remote assistance application and we will squash this bug.
If you are interested in helping out PM me or email support@guildlaunch.com and one of the support team guys can get it coordinated.
Thanks!
Stephen
We have a remote assistance application available and we would appreciate it if any user having these sorts of issues could PM us and provide a time and a number at which they are available. We'll coordinate you to use the remote assistance application and we will squash this bug.
If you are interested in helping out PM me or email support@guildlaunch.com and one of the support team guys can get it coordinated.
Thanks!
Stephen
Any word on this? I've had sporadic behavior with this as well. Would work a few times, then when I go back later I could no longer edit the widget. I saw this behavior while in Fedora/Firefox 4, VMBox-WinXP/IE8, and Win7-x86_64/IE8.
If I get spare time this week from work I'll PM in contact info to assist.
If I get spare time this week from work I'll PM in contact info to assist.
I believe that we have implemented a change over the weekend that will fix/improve this. We're not 100% sure because we have been unable to reproduce the issue on our end.
If you are still seeing this issue we would still very much like to get in touch with you and use our remote assistance app to see what is happening on your machine. Info on that is in the original post.
-Stephen
If you are still seeing this issue we would still very much like to get in touch with you and use our remote assistance app to see what is happening on your machine. Info on that is in the original post.
-Stephen