Voice Server/ Network Provider Migration - OCT 17, 18,19
Edit for clarification: This is only affecting customers who have a Voice Servers provided by Gamer Launch. Customers websites have not been DDoS'd and this network migration will not affect your site.
Due to ongoing DDOS related problems with our upstream mitigation providers we are working to migrate our network to a more cloud-based system to ensure less frequently large-scale problems. We will be performing these changes on OCT 17-19.
We will provide more details as they are available. There will be numerous IP changes as a result of this migration, and we will work with all customers to ensure a smooth transition. We apologize for the short notice as many parts of this migration are contingent upon upstream providers. We do anticipate that all customers will have their ips changed and that their servers may be offline between 10-to-30 minutes during the migration.
The migration will affect TS3, Mumble and Ventrilo hosted in the US-East, US-West, US-Central, European and Australian regions.
We appreciate your time and apologize in advance for any inconvenience that this will cause to you while we attempt to stabilize our network from the recent and very large uptick in DDoS-attack related issues. We will be posting more information as we have it here.
You can always contact us via email at support@gamerlaunch.com or by the Intercom live chat Monday - Friday 9 AM to 5 PM Eastern Standard Time.
Thanks,
Kyle
Last edited by GL_Support on Mon Oct 17, 2016 10:48 am; edited 1 time in total
We are having DDOS issues for the whole site in general or certain areas. I've never noticed any issues yet.
Rick
We are having DDOS issues for the whole site in general or certain areas. I've never noticed any issues yet.
Rick
Mountain09,
Customer sites have not been DDoS'd. Voice servers that we provide have been DDoS's causing lag and high ping. I have also edited the notice above to provide more clarity.
Kyle
Ok, when do we get the information we need to be able to log in to our TS. Mine won't allow me to log in anymore.
Ok, when do we get the information we need to be able to log in to our TS. Mine won't allow me to log in anymore.
Hi,
We have been in the process of migrating our upstream provider to a more cloud-based option due to the DDoS attacks recently. I have made a couple of posts about it in our community forums http://www.gamerlaunch.com/community/forums/viewtopic.php?t=11281330&p=38932068&gid=535#38932068
Your new server IP was emailed to from support@gamerlaunch.com the port number has not changed. I finished updating the DNS records today, but those could take 24 hours to update.
Sorry for the service interruption. Please let me know if I can be of further assistance.
Kyle
I am also no longer able to connect even after changing the domain name to the real ip address. Fails to connect. If i login through the billing portal to the voice control panel i see
Server Status: | ONLINE |
Hostname: | titan.guildlaunch.net:7729 |
Server Address: | 5.135.85.231:7729 |
Query Address | 5.135.85.231:10011 |
Location: | Europe (Central) (Strasbourg, France) |
However any time i click on any option like server settings or try to stop the service i get the error: Failed to contact controlling server(TS3): Connection refused
I am also no longer able to connect even after changing the domain name to the real ip address. Fails to connect. If i login through the billing portal to the voice control panel i see
Server Status: | ONLINE |
Hostname: | titan.guildlaunch.net:7729 |
Server Address: | 5.135.85.231:7729 |
Query Address | 5.135.85.231:10011 |
Location: | Europe (Central) (Strasbourg, France) |
However any time i click on any option like server settings or try to stop the service i get the error: Failed to contact controlling server(TS3): Connection refused
Hi, we ran into a snag transferring customers to 5.135.85.231 location. The error has been fixed, and you should be able to access your voice server now. Sorry for the inconvenience.
Kyle
New server IP:
Trying to connect to server on 5.135.85.236:7002
Failed to connect to server
That server is up and running if you need to access it go to https://billing.guildlaunch.net/ and enter your login details.
Kyle