Need Security Certificate
Good morning;
I'd sent an email out about two weeks ago requesting an SSL certificate (as per the suggestion on the page), but haven't heard back. Currently, every visitor to my site is being warned that it is unsecure, and turning on the HTTPS button produces an even more alarming 'Certificate invalid' because the certificate is for *.gamerlaunch.com. We use a full domain.
Please advise what other actions I need to take to have this cleared up. Thank you.
Sorry about that!
Have you followed these steps yet?
https://guildlaunch.uservoice.com/knowledgebase/articles/1917004-how-to-request-and-set-up-ssl-certified-custom-dom
The end result of getting these steps correct should allow you to open a Windows CMD, use the command "ping www.248thcompany.com" and see:
Pinging customdomain1.guildlaunch.com [35.186.208.242] with 32 bytes of data:
Reply from 35.186.208.242: bytes=32 time=13ms TTL=55
Reply from 35.186.208.242: bytes=32 time=12ms TTL=55
Reply from 35.186.208.242: bytes=32 time=11ms TTL=55
Reply from 35.186.208.242: bytes=32 time=11ms TTL=55
It's very important that it automatically redirects to "customdomain1.guildlaunch.com". That's what redirects it into our system to get the SSL Cert.
Let me know if you need any help with the steps from the uservoice article. I've configured your SSL Cert on our end, so I believe if you get these settings correct, it should fix the unsecure warnings a few minutes after. It usually takes less than an hour for all the settings to go live globally.
You can email me at brian.schaaf@guildlaunch.com if you'd like.