Guild Launch News
Errors After 4.8 - common.php Errors
As many of you have noted after the 4.8 release there has been a rash of "common.php" errors and blank pages. We are researching this issue **dilligently** at this time. I haven't eaten lunch and I'm losing hair.
At this point, we don't think this is an issue with the release exactly. We seem to have tripped something up in the environment, but as of now we don't know what.
We'll be restarting things as needed to get this issue resolved quickly and we'll be working on this issue until it is resolved. This is our absolute top priority.
-Stephen
UPDATE: This Issue Is Now Resolved!
The issue ended up being a bug in MySQL. We had some code for development where we force the database to use a certain character set. This is set in the config file in production. So, we were setting it twice, which caused the database to choke. It definitely shouldn't have the effect that it was. I've logged the issue with MySQL devs.
If you see any blank pages or similar after this, try clearing your cookies and cache and logging back in. The issue is definitely not happening site wide anymore so we'll need to take any occurence on a case by case basis.
At this point, we don't think this is an issue with the release exactly. We seem to have tripped something up in the environment, but as of now we don't know what.
We'll be restarting things as needed to get this issue resolved quickly and we'll be working on this issue until it is resolved. This is our absolute top priority.
-Stephen
UPDATE: This Issue Is Now Resolved!
The issue ended up being a bug in MySQL. We had some code for development where we force the database to use a certain character set. This is set in the config file in production. So, we were setting it twice, which caused the database to choke. It definitely shouldn't have the effect that it was. I've logged the issue with MySQL devs.
If you see any blank pages or similar after this, try clearing your cookies and cache and logging back in. The issue is definitely not happening site wide anymore so we'll need to take any occurence on a case by case basis.
Last edited by GL_Support on Wed Sep 10, 2008 6:37 pm; edited 1 time in total
UPDATE: I believe this issue is resolved!
The issue ended up being a bug in MySQL. We had some code for development where we force the database to use a certain character set. This is set in the config file in production. So, we were setting it twice.
While this is perfectly acceptable in our development environment, and should be perfectly acceptable in a live environment, apparently MySQL under load *really really really* hates having this value set again after it has been set the first time. It hates it so much that it will throw up it's guts all over your application.
So, we're confident at this point that the crisis is averted. Expect a lunchtime, no downtime, update tomorrow for some other small issues we've found in 4.8.
-Stephen
The issue ended up being a bug in MySQL. We had some code for development where we force the database to use a certain character set. This is set in the config file in production. So, we were setting it twice.
While this is perfectly acceptable in our development environment, and should be perfectly acceptable in a live environment, apparently MySQL under load *really really really* hates having this value set again after it has been set the first time. It hates it so much that it will throw up it's guts all over your application.
So, we're confident at this point that the crisis is averted. Expect a lunchtime, no downtime, update tomorrow for some other small issues we've found in 4.8.
-Stephen
Last edited by GL_Support on Wed Sep 10, 2008 3:42 pm; edited 2 times in total
btw, thanks for the push out the door to get some food. Believe it or not I realized I should check this section of code while I was driving back to work with a McDonald's Big & Tasty in my hand...
I don't know if u know this bug, but when i have uploaded ur charter profiler and want to delete some on the unwanted items under crafting charter section, pushing the delete button on an item, and it goes does this link
http://launchpad.guildlaunch.comguild/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
wich will tell u an error.
the link shall be:
http://launchpad.guildlaunch.com/guild/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
or:
http://launchpad.guildlaunch.com/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
to work as it should. for that marked part..
a harsh way to delete 200 items :p
http://launchpad.guildlaunch.comguild/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
wich will tell u an error.
the link shall be:
http://launchpad.guildlaunch.com/guild/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
or:
http://launchpad.guildlaunch.com/users/characters/character_crafting.php?char=1451617&gid=536&gl_user=260166
to work as it should. for that marked part..
a harsh way to delete 200 items :p
Tunen wrote:
This is fixed. Thanks for the heads up.
-Stephen
I don't know if u know this bug, but when i have uploaded ur charter profiler and want to delete some on the unwanted items under crafting charter section, pushing the delete button on an item, and it goes does this link
This is fixed. Thanks for the heads up.
-Stephen
[TI] Gillianna wrote:
Can you point me at the item? Do you have a URL?
-Stephen
noticed when i mouse over an item from a raid that it displays twice any one else having this happen?
Can you point me at the item? Do you have a URL?
-Stephen
[TI] Gillianna wrote:
I don't see this with either IE7 or FF3...what browser you running? Have you cleared your cache just in case?
noticed when i mouse over an item from a raid that it displays twice any one else having this happen?
I don't see this with either IE7 or FF3...what browser you running? Have you cleared your cache just in case?
GL_Support wrote:
Hehehe, I do some of my best thinking in the shower...amazing how you figure something out when you let your mind take a break...
btw, thanks for the push out the door to get some food. Believe it or not I realized I should check this section of code while I was driving back to work with a McDonald's Big & Tasty in my hand...
Hehehe, I do some of my best thinking in the shower...amazing how you figure something out when you let your mind take a break...
GL_Support wrote:
Np's ill report back if i find other strange issues on they way :;) lovley done, now it only takes one click to delete items , and not 3 :p so head up for the fast work..
Tunen wrote:
This is fixed. Thanks for the heads up.
-Stephen
I don't know if u know this bug, but when i have uploaded ur charter profiler and want to delete some on the unwanted items under crafting charter section, pushing the delete button on an item, and it goes does this link
This is fixed. Thanks for the heads up.
-Stephen
Np's ill report back if i find other strange issues on they way :;) lovley done, now it only takes one click to delete items , and not 3 :p so head up for the fast work..