Guild Launch News
New Load Balancer Issue
Good Morning,
We had some trouble with the new Load Balancer at around 3:30am Eastern this morning until about 6:00am Eastern. We've resolved it now. I appreciate you all's patience and I wish to assure you that these are irregular occurrences for us at Guild Launch and they pain us greatly, but unfortunately hardware issues do happen and stabilizing new hardware sometimes has a bump in the road.
-Stephen
We had some trouble with the new Load Balancer at around 3:30am Eastern this morning until about 6:00am Eastern. We've resolved it now. I appreciate you all's patience and I wish to assure you that these are irregular occurrences for us at Guild Launch and they pain us greatly, but unfortunately hardware issues do happen and stabilizing new hardware sometimes has a bump in the road.
-Stephen
Last edited by GL_Support on Thu Jun 25, 2009 4:23 am; edited 1 time in total
Mobstersinc wrote:
Yes. I've added some time info to the message above.
Was this the reason we couldn't log the site please ?
Yes. I've added some time info to the message above.
Hi there mate.
Speaking to a couple of guildmembers just now they told me when they try to come to the website there Anti-Virus software is advising them not to visit this page.
Any reason for this. I though it would be connected tot he downtime but the reason for the DT above would not cause this?
I know i have very little info and cant see any posts with a similar issue.
Thoughts?
Mikki
Speaking to a couple of guildmembers just now they told me when they try to come to the website there Anti-Virus software is advising them not to visit this page.
Any reason for this. I though it would be connected tot he downtime but the reason for the DT above would not cause this?
I know i have very little info and cant see any posts with a similar issue.
Thoughts?
Mikki
whitemikki wrote:
In the last hour we had more than 30k individuals logged into Guild Launch and have no reports of any issue of this type and I have no issues visiting your site with AVG and Nod32.
This doesn't have anything to do with our downtime. There was a power issue that fried a load balancer. We replaced the load balancer and we had to tweak the configuration of it this morning.
Without any actual info, especially the name of whatever AV software they are running I don't know why this would happen. There are plenty of false positives with AV software, so without more information it's hard to say. If you couold ask them to send us a screenshot and the name of the AV software to support@guildlaunch.com it would help us get to the bottom of it, but there is absolutely no known issue of this type or anyone else reporting it.
-Stephen
Speaking to a couple of guildmembers just now they told me when they try to come to the website there Anti-Virus software is advising them not to visit this page.
In the last hour we had more than 30k individuals logged into Guild Launch and have no reports of any issue of this type and I have no issues visiting your site with AVG and Nod32.
This doesn't have anything to do with our downtime. There was a power issue that fried a load balancer. We replaced the load balancer and we had to tweak the configuration of it this morning.
Without any actual info, especially the name of whatever AV software they are running I don't know why this would happen. There are plenty of false positives with AV software, so without more information it's hard to say. If you couold ask them to send us a screenshot and the name of the AV software to support@guildlaunch.com it would help us get to the bottom of it, but there is absolutely no known issue of this type or anyone else reporting it.
-Stephen