Guild Launch News
If you have a Guild Launch Ventrilo server, READ ME
UPDATE: 10:17 pm
New control panel is a go. Mohawk voice will be ready for ordering soon.
-stephen
UPDATE: 10:15 pm
Orders are processing properly now and if you have been waiting you should have received your server info now.
-stephen
UPDATE: 9:27pm
We have fixed an issue with the new control panel that was causing it to display all servers as down.
We are working on an issue that is keeping us from provisioning new servers that were ordered today. Some have been created, some have not. We're doing everything we can to get everything running 100%.
None of this effects current server usage, so there is no reason for concern in that regard.
-stephen
UPDATE: 5:33pm
It took a bit longer than we expected today to do the migrations, but we probably won't need any time tomorrow and Wednesday so hopefully you all consider that a win as we do....
So, we're waiting on final verification of the servers in the new control panel and then away we go. Once that is done we'll process the orders that have come in today also.
-Stephen
UPDATE: 2:32pm
Chicago is complete... Dallas here we come. Dallas is a biggie, but we're in the home stretch.
-Stephen
UPDATE: 12:48pm
Atlanta, GA has been completed and we've moved on to Chicago, IL.
The process is taking longer than we had hoped, but so far the servers moves are going smoothly. We are planning at this point to have them done by 4:00pm local server time and to hopefully get them all migrated today.
-Stephen
ORIGINAL MESSAGE
We at Guild Launch strive to bring you the best services available for Guild Hosting, Ventrilo, Signatures and your gaming life. We have always taken user feedback seriously and we have been working on a better Ventrilo Control Panel experience and are very excited to announce a major Control Panel upgrade for Ventrilo starting today (Sep. 28th). In addition, we will very soon be offering Mohawk voice servers!
NOTE: If you've placed an order for a Ventrilo server this morning (Sep. 28th) it may not be setup until later today. We apologize for the delay, but the migration requires us to delay automated server setups until the migrations are complete. The delay shouldn't be more than until this afternoon EST.
New Control Panel
Here are the things you should be aware of during this transition:
- We will be handling the new Control Panel migration on Monday, Tuesday and Wednesday next week. During this time, access to the current control Panel will not be available. The control panel does not have to be active for your server to work. Only certain configuration is done here, if you have an established server you probably don't use the control panel very often.
- Your server will undergo a rolling restart all three days and we do not expect each server's downtime to be more than an Hour.
This will happen for most of you in the morning to avoid effecting normal high peak times. We hope to get things done as quickly as possible, so if your restart occurs later in the day we can assure it you it will be short. Other than this restart, you should not experience any downtime for your server.
- The new control panel URL is http://voicecp.guildlaunch.net/ - The control panel should be live later today.
- This message as well as any other updates can be found on our support site at support.guildlaunch.com.
Server Migrations
In addition to the Control Panel changes listed above, the following servers will be receiving these new IP Addresses:
-----------------------------------------------------------------------
ASHBURN, VA
-----------------------------------------------------------------------
ash01.guildlaunch.net 75.102.43.148
ash02.guildlaunch.net 75.102.43.149
-----------------------------------------------------------------------
LOS ANGELES, CA
-----------------------------------------------------------------------
lax01.guildlaunch.net 216.18.194.132
lax02.guildlaunch.net 216.18.194.133
-----------------------------------------------------------------------
TORONTO, CANADA
-----------------------------------------------------------------------
tor01.guildlaunch.net 174.137.61.212
tor02.guildlaunch.net 174.137.61.213
The new IP Address will be issued on Monday the 28th in the early morning around 5:00am EDT. We will make the changes on our DNS server and you should not have to do anything. However, if you encounter issues connecting due to DNS propagation issues then you can use the IP above directly.
To Summarize
- Your Ventrilo server will have short downtime on Monday, Tuesday or Wednesday morning. This will not be extended downtime.
- The web based control panel will have extended downtime and will be down until all servers have been migrated.
- We will publish the new URL of the control panel here on Monday once it is ready for traffic, but it will be inaccessible until the control panel is ready to go.
- If you have a server on ash01, asho02, lax01, lax02, tor01 or tor02 your server is getting a new IP. So long as you use the name of the server you shouldn't have to do anything since we will be changing the IP on our DNS servers. However, if you have issues connecting after Monday morning you can use the IP to directly connect to the server.
We appreciate everyone's patience and understanding while we improve your Ventrilo experience here at Guild Launch. If you have any other questions, feel free to send them to support@guildlaunch.com or post them at our support site; http://support.guildlaunch.com
~Mike
New control panel is a go. Mohawk voice will be ready for ordering soon.
-stephen
UPDATE: 10:15 pm
Orders are processing properly now and if you have been waiting you should have received your server info now.
-stephen
UPDATE: 9:27pm
We have fixed an issue with the new control panel that was causing it to display all servers as down.
We are working on an issue that is keeping us from provisioning new servers that were ordered today. Some have been created, some have not. We're doing everything we can to get everything running 100%.
None of this effects current server usage, so there is no reason for concern in that regard.
-stephen
UPDATE: 5:33pm
It took a bit longer than we expected today to do the migrations, but we probably won't need any time tomorrow and Wednesday so hopefully you all consider that a win as we do....
So, we're waiting on final verification of the servers in the new control panel and then away we go. Once that is done we'll process the orders that have come in today also.
-Stephen
UPDATE: 2:32pm
Chicago is complete... Dallas here we come. Dallas is a biggie, but we're in the home stretch.
-Stephen
UPDATE: 12:48pm
Atlanta, GA has been completed and we've moved on to Chicago, IL.
The process is taking longer than we had hoped, but so far the servers moves are going smoothly. We are planning at this point to have them done by 4:00pm local server time and to hopefully get them all migrated today.
-Stephen
ORIGINAL MESSAGE
We at Guild Launch strive to bring you the best services available for Guild Hosting, Ventrilo, Signatures and your gaming life. We have always taken user feedback seriously and we have been working on a better Ventrilo Control Panel experience and are very excited to announce a major Control Panel upgrade for Ventrilo starting today (Sep. 28th). In addition, we will very soon be offering Mohawk voice servers!
NOTE: If you've placed an order for a Ventrilo server this morning (Sep. 28th) it may not be setup until later today. We apologize for the delay, but the migration requires us to delay automated server setups until the migrations are complete. The delay shouldn't be more than until this afternoon EST.
New Control Panel
Here are the things you should be aware of during this transition:
- We will be handling the new Control Panel migration on Monday, Tuesday and Wednesday next week. During this time, access to the current control Panel will not be available. The control panel does not have to be active for your server to work. Only certain configuration is done here, if you have an established server you probably don't use the control panel very often.
- Your server will undergo a rolling restart all three days and we do not expect each server's downtime to be more than an Hour.
This will happen for most of you in the morning to avoid effecting normal high peak times. We hope to get things done as quickly as possible, so if your restart occurs later in the day we can assure it you it will be short. Other than this restart, you should not experience any downtime for your server.
- The new control panel URL is http://voicecp.guildlaunch.net/ - The control panel should be live later today.
- This message as well as any other updates can be found on our support site at support.guildlaunch.com.
Server Migrations
In addition to the Control Panel changes listed above, the following servers will be receiving these new IP Addresses:
-----------------------------------------------------------------------
ASHBURN, VA
-----------------------------------------------------------------------
ash01.guildlaunch.net 75.102.43.148
ash02.guildlaunch.net 75.102.43.149
-----------------------------------------------------------------------
LOS ANGELES, CA
-----------------------------------------------------------------------
lax01.guildlaunch.net 216.18.194.132
lax02.guildlaunch.net 216.18.194.133
-----------------------------------------------------------------------
TORONTO, CANADA
-----------------------------------------------------------------------
tor01.guildlaunch.net 174.137.61.212
tor02.guildlaunch.net 174.137.61.213
The new IP Address will be issued on Monday the 28th in the early morning around 5:00am EDT. We will make the changes on our DNS server and you should not have to do anything. However, if you encounter issues connecting due to DNS propagation issues then you can use the IP above directly.
To Summarize
- Your Ventrilo server will have short downtime on Monday, Tuesday or Wednesday morning. This will not be extended downtime.
- The web based control panel will have extended downtime and will be down until all servers have been migrated.
- We will publish the new URL of the control panel here on Monday once it is ready for traffic, but it will be inaccessible until the control panel is ready to go.
- If you have a server on ash01, asho02, lax01, lax02, tor01 or tor02 your server is getting a new IP. So long as you use the name of the server you shouldn't have to do anything since we will be changing the IP on our DNS servers. However, if you have issues connecting after Monday morning you can use the IP to directly connect to the server.
We appreciate everyone's patience and understanding while we improve your Ventrilo experience here at Guild Launch. If you have any other questions, feel free to send them to support@guildlaunch.com or post them at our support site; http://support.guildlaunch.com
~Mike
Thanks, Stephen!
I look forward to it. Our 30-slots on a vent servers contracted through you have been extremely stable and fast. Thanks for all you do.
I see your ad in Massively magazine every month, but don't see your ads anywhere else. I hope everything is going well here? I haven't visited these support forums in a while because I've had no issues, hehehe. I noticed some border padding change or so int he forums, but you guys corrected that right away shortly after.
Thanks again!
I look forward to it. Our 30-slots on a vent servers contracted through you have been extremely stable and fast. Thanks for all you do.
I see your ad in Massively magazine every month, but don't see your ads anywhere else. I hope everything is going well here? I haven't visited these support forums in a while because I've had no issues, hehehe. I noticed some border padding change or so int he forums, but you guys corrected that right away shortly after.
Thanks again!
cipher_nemo wrote:
Things are going great. I wish we had more hours in the day, but nothing you can do about that one! We run ads mostly with CPC and keyword campaigns so you usually won't see our ads unless you are looking for a guild hosting product. We've actually been increasing our advertising over the last year or so, as well attending more conventions and doing more traditional PR sorts of things, as well as adding more "branding" style advertising like the ad in Beckett's. So, I'm glad you've seen it.
-Stephen
I see your ad in Massively magazine every month, but don't see your ads anywhere else. I hope everything is going well here?
Things are going great. I wish we had more hours in the day, but nothing you can do about that one! We run ads mostly with CPC and keyword campaigns so you usually won't see our ads unless you are looking for a guild hosting product. We've actually been increasing our advertising over the last year or so, as well attending more conventions and doing more traditional PR sorts of things, as well as adding more "branding" style advertising like the ad in Beckett's. So, I'm glad you've seen it.
-Stephen