Guild Launch News
IN PROCESS: Slow Page Loads? We're on it!!!
Last week when we moved to our new servers we gained alot of advantages on the new hardware. One of those advantages was the ability to tune our application's performance and load handling a bit more. Another was significantly faster hardware all around.
In the last week we've had reports that sometimes pages would seem to just sort of "hang" waiting to connect. Reports have been limited, 2 or 3 people, but we have been working with them at first to narrow down any networking issues they may have between us and them. As the 2nd and 3rd report of the problem came in we started to look at some other sources of these mysterious "hanging" pages.
We've now narrowed it down to a new tuning parameter on the new servers that I seem to have overzealously limited to too small of a number. This was causing pages to wait for other pages to complete loading. The new servers have alot of horsepower and the new database is quite fast, but what was happening was occassionally the page loads would align and stack up and some poor person would essentially wait in line. I've had this happen to me only a couple of times, and I'm on the site alot, but ome other people have seen it more often.
What are we going to do?
Well, we've identified what needs to be tuned, we've determined what needs to be monitored in order to keep it from happening and to know when we need to make another ajdustment and we are adjusting the setting until we reach the performance we should be getting out of this new hardware *on every page load*.
If you see myseterious long page loads, please let us know via a post, a PM or email to support@guildlaunch.com. Please do realize however, that not every slow page load that takes an extra second has something to do with this issue or even our servers. If you have a problem with every page you go to loading slowly the problem is most likely not related to this issue. Definitely email us if you see a pattern emerging. I expect that overnight this issue will simply go away as I tune the server.
-Stephen
In the last week we've had reports that sometimes pages would seem to just sort of "hang" waiting to connect. Reports have been limited, 2 or 3 people, but we have been working with them at first to narrow down any networking issues they may have between us and them. As the 2nd and 3rd report of the problem came in we started to look at some other sources of these mysterious "hanging" pages.
We've now narrowed it down to a new tuning parameter on the new servers that I seem to have overzealously limited to too small of a number. This was causing pages to wait for other pages to complete loading. The new servers have alot of horsepower and the new database is quite fast, but what was happening was occassionally the page loads would align and stack up and some poor person would essentially wait in line. I've had this happen to me only a couple of times, and I'm on the site alot, but ome other people have seen it more often.
What are we going to do?
Well, we've identified what needs to be tuned, we've determined what needs to be monitored in order to keep it from happening and to know when we need to make another ajdustment and we are adjusting the setting until we reach the performance we should be getting out of this new hardware *on every page load*.
If you see myseterious long page loads, please let us know via a post, a PM or email to support@guildlaunch.com. Please do realize however, that not every slow page load that takes an extra second has something to do with this issue or even our servers. If you have a problem with every page you go to loading slowly the problem is most likely not related to this issue. Definitely email us if you see a pattern emerging. I expect that overnight this issue will simply go away as I tune the server.
-Stephen
Hi,
Yesterday I got my first "hanging" complain in an in-game mail (which I don't have access to right now) which stated that the website was hanging loading ( I assume he was reffring to the homepage). He is an IT person by trade and was able to determine the reason for the hang had to do with the PayPal button on the homepage.
I have since removed it, and have not heard from the member experiencing the problem yet. I would like to return the widget back to the homepage if this can be corrected. ( I didn not incur the problem and hadn't heard any other complaints yet, but I have faith in the member that he knows more than I)
Thanks,
Cante
Yesterday I got my first "hanging" complain in an in-game mail (which I don't have access to right now) which stated that the website was hanging loading ( I assume he was reffring to the homepage). He is an IT person by trade and was able to determine the reason for the hang had to do with the PayPal button on the homepage.
I have since removed it, and have not heard from the member experiencing the problem yet. I would like to return the widget back to the homepage if this can be corrected. ( I didn not incur the problem and hadn't heard any other complaints yet, but I have faith in the member that he knows more than I)
Thanks,
Cante